Superior Customer Experience in Voice-to-voice Encounters

Superior Customer Experience in Voice-to-voice Encounters

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With a focus on the personal encounter, extensive research has been conducted to identify the drivers of customersa#39; quality perceptions and evaluations. Research findings show that customer satisfaction is strongly influenced by the serviceanbsp;...


Title:Superior Customer Experience in Voice-to-voice Encounters
Author: Silke Bartsch
Publisher:BoD – Books on Demand - 2012
ISBN-13:

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