Using Customer Needs to Drive Transportation Decisions

Using Customer Needs to Drive Transportation Decisions

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For example, a number of agencies use a mix of focus groups and public gatherings to determine quality-of-service ... Both telephone and other personal interviews with community residents were used to help design survey questions andanbsp;...


Title:Using Customer Needs to Drive Transportation Decisions
Author: Kathleen E. Stein, Robert K. Sloane
Publisher:Transportation Research Board - 2003-01-01
ISBN-13:

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