Even as the Call Center/ BPO (ITES in Short!) has made people wealthy in some sections of the middle-class around India & we have progressed economically, the employees are oppressed and extracted. Employees have over the years suffered a major setback in their quest for economic development, social status and real independence. There has also been a significant and steady erosion of a large portion of the employee base that have either quit in disgust or frustration that managements have bought on them. This trend is taking firmer root as the globalization process accelerates and becomes all-pervasive.

The mainstream paradigms of development are in serious crisis. In this period most people have little desire to return to the state-assisted protectionist, communist or socialist regimes, whose promotion of growth and attainment of economic sovereignty were accompanied, in most cases, by economic inequalities, inefficiency, corruption and ecological degradation. Yet, radical "free-market" economic policies and experimentation with structural adjustment lending by the International Monetary Fund (IMF) and the World Bank have crippled the state as an agent of development and protector of the community from the vagapoverty-reducing, equitable and sustainable paradigm alternatives that advance the interests of employees are marginalized s around the world, but especially in the Indian context.

UNITES aims to consciously and consistently articulate, link and develop greater coherence between local community-based and national, regional and global paradigms of change. UNITES strives to create a distinct and cogent link between employers & employees at all levels.